If a camera is configured with failover connections: Data is retrieved on a per device basis and displayed in the timeline when it becomes available eventually. A gray bar implies that the footage is still loading. Note: When the ACC Client starts up and displays the timeline, each device initially displays gray bars while the timeline loads the recording. For more information, see Recovering Video from Profile G Cameras. If you are missing recorded video due to a network connection or server issue, the system can recover the video from an ONVIF Profile G camera that has an SD card recording video. You can view and play through archived video, but you cannot skip between recorded events or search archived video.Įmpty areas show that there is no recorded video. Tip: You can also review archived video by opening the archived AVK file in the Avigilon Player software. Click the area to load archived video from that time range:
Then save to a text file and transfer to USB.The colored bars on the Timeline show the camera's recording history: Simply click Disable / Deactivate License and copy the license keys to clipboard, then click cancel – you will not deactivate the licenses.
Site Setup > Site Name > License Management In ACC 5 the license keys are on each respective NVR and can be found under the Avigilon Control Center Admin Tool > Settings > Licensing.įrom ACC 6 the licensing can be found within the Avigilon Control Center client when logged in with administrative privileges. The backups are merely in case anything goes wrong, but can be used later to restore settings on another machine entirely.
Now Make a BackupĪfter you have obtained all the relevant information and you have purchased your upgrade keys it is time to make backups of your current site configuration and license keys. Upgrade to the latest version of ACC 6 before upgrading to ACC 7. As with ACC 5, the upgrade license purchased must match the current channel count. The above example would require a key for 73 upgrade licenses and another separate key for 27 upgrade licenses. If you have multiple sites, meaning several servers not grouped into one site, you need to order separate license keys for each site. Make sure to order the exact amount of licenses required for the site. The upgrade license purchased must match the current channel count exactly. Note: It is not possible to upgrade partially. Thereafter upgrade to the latest version of ACC 5 (5.10.26.0).
VERY IMPORTANT: If you are running version 5.4, make sure to upgrade to version 5.6.2.28 first. You will need to order the license keys accordingly – matching the channel quantities on every NVR. In ACC 5 every individual NVR is licensed separately regardless of how the site is set up – grouped or not. You will require at least Windows 8.1, but Windows 10 or Server 2016 is recommended.Ĭontact your sales representative for upgrade options to older machines running Windows 7. What you need to know before ordering upgrade licenses System RequirementsĪCC 7 is not supported on Windows 7.
Learn how to upgrade Avigilon ACC by following this guide.